How do I get a refund?
First, request a refund through Google Play, since all purchases are processed there. Google handles many refund requests automatically, especially shortly after a purchase.
If Google declines your request, email us with your order number (it starts with "GPA.") and a short reason. Once a refund is issued, it usually takes about 2 business days to reach you.
I was charged twice, or bought Solid Explorer again by mistake
Email us with both order numbers (they start with "GPA."), and tell us which purchase you'd like to keep. You can find order numbers in your Google Play confirmation emails, or in the Play Store under Payments & subscriptions -> Budget & history.
If you bought again only because your old license wasn't recognized, you can usually get the original purchase working instead. Clear the Play Store's data, make sure the Play Store uses the account you originally bought with, and tap Restore purchase in Solid Explorer.
My purchase was refunded, but I didn't ask for it
This occasionally happens when a purchase isn't fully confirmed with Google Play. When that happens, Google refunds the payment automatically, and the license is removed from your account.
Please try buying again. If the new purchase is also refunded, email us with your order numbers so we can look into it.